CUSTOMER SERVICE
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Service purposes

"Serve customers, win the trust of customers" is our company's service tenet. "Provide customers with high-quality products and satisfactory services, so that the "JEGON" brand will always remain in the hearts of customers" is our company's quality commitment. Our company's after-sales service includes: pre-sale, in-sale, after-sale service and technical consultation to customers. In terms of product quality, our company strictly follows the ISO9001 quality system.


Ⅰ, Pre-sales service:

Serving users; product introduction, technical disclosure, quality assurance, and abide by reputation.


Ⅱ, the sale service:

1. During the use of the product, the company regularly organizes technical, quality inspection and other service personnel to conduct user visits and ask users for feedback on product quality, usage, and improvement opinions, so as to further improve product quality.

2. For some special or complex products, the company arranges relevant user personnel to conduct training on the professional knowledge of product installation, troubleshooting and maintenance.


Ⅲ, After-sales service:

1. During the warranty period of our company's products, the "Three Guarantees" service is implemented.

2. For after-sales service, users are required to fill in the quality feedback information form after the service and make appraisal opinions in order to improve our service work.